Processing of your personal data

In connection with the The Danish Return Agency's work, we process information about individuals (personal data). The processing of personal data is carried out in accordance with the rules set out in the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.

On this page, you can read more about the purposes of our processing of personal data.

You can read more specific information about the various purposes on the subpages. You can also read about the legal basis for our processing of the information, the types of personal data we process, whether we share the data with other recipients, and how we store your data.

In addition, you can read about your right of access to be told what we have registered about you and about how to contact us or our data protection officer.

Return and removal from Denmark

For further information on the processing of personal data for the purpose of processing cases on removals from Denmark

Processing of complaints

For further information on the processing of personal data when dealing with complaints

Citizen enquiries

For further information on the collection and processing of personal data in order to be able to answer written, in-person and telephone enquiries from citizens.

Drafting legislation

For further information on the processing of personal data during the legislative process within our administrative field

Services for the media

For further information on the processing of personal data in connection with our performance of tasks in relation to the media

Assistance to the Danish Parliament

For further information on the processing of personal data when assisting the Danish Parliament with their parliamentary duties

Enquiries about public access to documents, access to data, the rights of data subjects, requests for access, etc.

For further information on the processing of personal data when handling requests for access to documents and in connection with the processing of enquiries about the rights of data subjects, such as access to information about our processing of personal data.

Submissions via the whistleblower system

For further information on the processing of personal data in reports submitted via The Danish Return Agency's whistleblower system

Interpretation and translation services

For further information on the processing of personal data when undertaking interpretation and/or translation services

Your rights

According to the General Data Protection Regulation, you are entitled to the following:

Access to knowledge about the processing of your personal data by The Danish Return Agency
Object against our processing of your personal data
Have inaccurate or misleading data rectified, erased or blocked
Receive a transcript of the personal data we process about you

Joint data controllers

When cases are processed by the Refugee Appeals Board or the Immigration Appeals Board, the Danish Return Agency and the boards act as joint data controllers, as the Danish Return Agency provides secretarial assistance to the boards. To ensure data protection rights in connection with this joint processing of data, the boards and the Danish Return Agency have made agreements regarding data protection in accordance with article 26 of the GDPR.

You can find the agreements here (in Danish only):

Joint controller agreement between the Danish Return Agency and the Refugee Appeals Board

Joint controller agreement between the Danish Return Agency and the Immigration Appeals Board

The Danish Return Agency has a data protection officer (DPO)

The The Danish Return Agency has a data protection officer who advices the agency on the rules governing processing of personal data. If you have any questions as to our processing of your data, you are welcome to contact our data protection officer. You can reach the data protection officer in the following ways:

e-Boks: Hjemrejsestyrelsen
Email: dpo@hjemst.dk
Telephone: +45 30 65 78 00
Letter: The Danish Return Agency, Birkerød Kongevej 2, 3460 Birkerød, Denmark – Att. Data Protection Officer

Complaints to the Data Protection Agency

You are entitled to file a complaint with the Data Protection Agency if you are dissatisfied with the way we process your personal data.